Products

Maintenance + Services

Maintenance & Service

The cost of data storage frequently reaches up to 20% of a regular IT budget. Not surprisingly, CEOs are increasingly demanding positive ROI figures for their company’s IT investments

 

They have realized that a strategically designed service concept contributes significantly to achieving the expected ROI. In response to this, DISC is providing a wide range of support service packages that can be further configured to meet your individual requirements

 

In addition, we offer Advanced and Premium packages that include the following services:


Service-packages

 
Standard-Service** 
Advanced-Service* 
Premium-Service* 
Phone support 
5/9 
5/9 
7/24 
Response times for onsite service 
72 h 
8 h 
8 h 
 
 
 
 
Maintenance 
° 
° 
° 
Phone support (technical) 
° 
° 
° 
Call back within 
nbd 
1 h 
1 h 
Product-updates 
 
° 
° 
Warranty period extension 
 
° 
° 

Traditional Service + Support

The DISC service network is designed to provide you with seamless and responsive high-quality support and service.

 

Free registration within 10 days of invoice here automatically entitles you to our Standard Service package.

 

 


 

 

 

 

*Individual service levels can be arranged on demand

** available only in US


For a offer you can contact us:

 

Email: support(at)disc-gmbh.com

Phone: +49 6721-964222


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