Should the need ever arise, our service & support department assists you to manage, maintain and protect your archives - DISC automated libraries typically serve numerous users who depend on continuous availability of the library for direct access to data - thus providing you with a strategic and competitive advantage.

Renowned for superior product quality, DISC Optical library reliability and our support services are recognized world-wide. Our team, aided by our DISC diagnostics methods and equipment, form a powerful unit to ensure the highest possible availability of your archives.

In order to meet customer requirements for high data availability, end user installations should be covered by a service contract. DISC offers nationwide service at different service levels, detailed on our Maintenance page.

Customer satisfaction

Service & support is the cornerstone of DISC and we recognize that your satisfaction ensures our success and reputation. Customers are always welcome to contact the DISC Customer Support Department during regular business hours. Our nationwide service partner will serve your individual needs as confirmed in your service contract.

DISC Service is provided by the coordinated efforts of DISC technical support engineers and service partners whose field engineers quickly respond to calls with onsite support. In addition, DISC service partners provide a logistics network for stocking and delivering parts and a service call management system for round-the-clock entry and tracking, field dispatch and service operations coordination.

Since customer satisfaction is of the utmost importance to us we conduct on-going service & support evaluations to maintain our desired level of customer satisfaction. To ensure this we provide comprehensive sales and technical training that help to identify and meet customer demands and needs. All DISC support is handled centrally at out head office in Germany. This way we ensure consistency throughout our global endeavours, and you receive the best service possible.

For all DISC libraries we offer a wide range of standard warranties to extended guarantees. Click here to learn more.

We also continue to support products that we no longer manufacture. If you need support on any legacy DISC product click here.

Recommended media

For professional read and write operations of DISC BD Optical Libraries, Panasonic Blu-ray Media is recommended.

DISC only recommends HTL (High To Low) professional, hard coated media and only supports 120mm BD Media.

	Capacity	DISC Manufacturer ID	Media Type ID	Writing Speed	Recording Type	Model Nr. Single Media
Blu-ray Disc WORM Format
Panasonic BD-R 25 GB	25 GB single layer	MEI	T01	1X, 2X	HTL	LM-BR25DE
Panasonic BD-R 25 GB	25 GB single layer	MEI	T02	1X, 2X, 4X	HTL	LM-BR25LDE
Panasonic BD-R 50 GB	50 GB dual layer	MEI	T01	1X, 2X	HTL	LM-BR50DE
Panasonic BD-R 50 GB	50 GB dual layer	MEI	T02	1X, 2X, 4X	HTL	LM-BR50LDE
Blu-ray Disc Rewritable Format
Panasonic BD-RE 25 GB	25 GB single layer	MEI	T01	1X, 2X	HTL	LM-BE25DE
Panasonic BD-RE 50 GB	50 GB dual layer	MEI	T01	1X, 2X	HTL	LM-BE50DE

Read more on Blu-ray Disc Media Guidelines