Maintenance
Protecting your investment with quality, flexible
maintenance packages
The cost of data storage frequently reaches up to 20% of a regular IT
budget. Not surprisingly, CEOs are increasingly demanding positive ROI figures
for their company’s IT investments. They have realized that a strategically
designed service concept contributes significantly to achieving the expected
ROI. In response to this, we provide a wide range of support service packages
that can be further configured to meet your individual requirements.
The DISC service network is designed to provide you with seamless and responsive
high-quality support and service.
Free registration
(available only in the US) within 4 weeks of delivery automatically entitles you
to our Standard Service package.
In addition, we offer Advanced and Premium packages that include the following
services:
| |
Standard Service** |
Advanced Service* |
Premium Service* |
| Phone support |
9hrs/5 days |
9hrs/5 days |
24hrs/7days |
| Response times for onsite service |
72h |
8h |
8h |
| Maintenance |
Yes |
Yes |
Yes |
| Phone support (technical) |
Yes |
Yes |
Yes |
| Call back within |
nbd |
1h |
1h |
| Product updates |
No |
Yes |
Yes |
| Warranty period extension |
No |
Yes |
Yes |
*Individual service levels can be arranged on demand, ** available only in
US
Onsite service registration
To be eligible for the one year 72hr onsite service (available only in US),
registration must be made within 4 weeks of delivery.
Click here to register online.
Legacy support
We also continue to support products that we no longer manufacture. If you need support on any legacy DISC product click here.